Ancestry.com
Charging my account for months without consent

I purchased a 1 month trial of Ancestry.com while doing family history last April. I finished most of it the end of the same month. So I cancelled the subscription so they would not charge me more. I thought that was the end of it. I then look in August and see a strange deduction on my bank statement.

I only have Netflix take money out monthly, so I logged into my paypal account. It was Ancestry.com again!!! I quickly cancelled the membership again, and was informed I was "not eligible for a refund" so I let it go. Then the next month, I get charged again! Now this month again! Turns out they have been using my paypal for the last six months, and 160 dollars without my knowledge.

Not only that, but no email notifications of these withdrawals (and all my withdrawals get an email) were ever sent to my email account. I have now cancelled 3 times, with the same "no refund" statement when I have not used any forms or service since April. They refuse to allow you to write formal email, and will not respond properly. Beware of this supposed guaranteed service, they rob you blind and not even tell you.

Company: Ancestry.com
Country: USA
Site: ancestry.com

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