Ancestry.com
Charging credit card AFTER cancellation Internet

Ancestry.com contined to charge my credit card AFTER I had cancelled their service. After I called them and spoke to their Supervisor Laura, Ancestry.com would not reimburse the extra charges because they said that they did not see a "cancellation" in their system (despite me cancelling my account online months prior). I argued that it is not my problem that their system failed to send me a cancellation number, but they did not care. Thinking about it now, I realize that ANYBODY could cancel their subscription online and be told "Oh, sorry, we didn't receive your cancellation in the system" which gives them the excuse to keep charging you - or should I say - ripping you off. When something like this happens, what legs do you have to stand on as a consumer? As a consumer you are at the mercy of companies who can easily continue charging you because they now have your credit card information, even if you cancelled your account! I know when I cancelled my subscription (I took note of it in a schedule planner) and for this very reason Ancestry.

Company: Ancestry.com
Country: USA
Phone: 18002623787
Site: ancestry.com

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