The UPS Store
Undisclosed $70 Brokerage Charge on Package Sent to Canada

I live in Canada but spend my winters in Maricopa, Arizona. On the 16th of Oct I had to send a package to Canada via UPS. I had never used them before, but after talking with the clerk I decided to try them.

The clerk told me it would cost $38.00 (and change) and would arrive in about a week. A week later my son phoned me and told me it had arrived and he had to pay a $70.00 brokerage charge. This was never mentioned to me, and had it been, I would never have used UPS.

I contacted UPS and was told there was nothing they could do, as their stores were franchises and I would have to deal with the store.

I went to the store and asked to speak to the manager. When I told him I had not been advised of this brokerage charge and wanted to be reimbursed, he told me that was simply not true, that his staff advise everyone of this unless it was a new staff member, and that as far as he was concerned that was not the case. I told him I did not appreciate being called a liar and planned on lodging a complaint and advising all my Canadian friends living in Maricopa how this store does business.

He told me that I had better be careful about doing that and told me to get out of his store. On Oct 21 the manager of this store was charged with assaulting a female staff member who was in the store on business. I filed a complaint with Mail Boxes Etc., but I expect it will go nowhere and this man will be able to push people around and stay in business.

Company: The UPS Store
Country: USA
State: Arizona
City: Maricopa
Address: 2098 N John Wayne Pkwy
Phone: 5205685712

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