UPS store Maricopa Arizona
Advised 39.00 ship to Canada. When arrived charged another 70.00 never advised of. Called liar when confronted manager. Manager charged with assault in store Oct. 21 2012

I live in Canada but spend my winters in Maricopa Arizona. On the 16th of Oct I had to send a package to Canada via UPS. I had never used them before but after talking with the clerk decided to try them.

I was told by the clerk that it would cost $38.00 (and change) and it would arrive in about a week. A week later my son phoned me and told me it arrived and he had to pay to pay a$70.00 brokerage charged. This was never mentioned to me and had it been I would have never used UPS.

I contacted UPS and was told there was nothing they could do as there stores we franchises and I would have to deal with the store.

I went to the store and asked to speak to the manager when I told him I had not been advised of this brokerage charge and I wanted to be reimbursed he told me that was simply not true his staff advise everyone of this unless it was a new staff member and as far as he was concerned that was not the case. I told him I did not appreciate being called a liar and planned on lodging a complaint and advising all my Canadian friends living in Maricopa how this store does business.

He told me That I better be careful about doing that and told me to get out of his store. On Oct 21 the manager of this store was charged with assaulting a female staff who was in the store on business. I filed a complaint with mail box etc but expect it will go no where and this man will be able to push people around and stay in business.

Company: UPS store Maricopa Arizona
Country: USA
State: Arizona
City: Maricopa
Address: 2098 N John Wayne Pkwy
Phone: 5205685712

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