AT&T store
AT&T The Sales Rep Pre Qualified Me and Ignored Me Because I am Black

So I cancelled a pre order on an Iphone because my phones died (3gs) and I need a phone right away. I walked into the AT& T store in Mandarin. The sales rep said they were sold out. I told her that I just talked to the manager and she said that they had them. So she went in the back and got 2 phones. The very last 16gb and 32gb. My account showed that i wasnt eligable. But customer service was on the phone with me fixing the issue. The sales rep ignored me and sold my phones to someone else.By the time I got the manager to talk to the customer care manager on the line, it was too late.

I was the only black person in the store and the sales rep pre qualified me, and treated me like trash. I felt alienated, and I felt like it was an issue of race. I want to know who can help me reach someone higher than a customer service rep or manager. I want them to pull the tapes from that store to see how they treated me. I want everyone to see how they alienated me when they thought that i could not purchase the phones. I have never been treated so bad in all of my days of living. Today was one of the worst days of my life. I will be contacting a lawyer.

Company: AT&T store
Country: USA
State: Florida
City: Jacksonville
Address: 11113 San Jose Blvd
Phone: 9042608948
Site: att.com

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