Beyond the Rack
Worst online vendor

Without a doubt, THE WORST online vendor I have EVER experienced. Last year, I ordered a glass cannister set, a quilt rack, and a bathroom standup shelf. The order took over three weeks to finally arrive. The quilt rack had chips in the wood, the bathroom shelf didn't fit together when assembled, and the glass cannisters were just thrown into the shipping box. I e-mailed them, and they didn't respond for over a week.

It has been a year, so I decided to try again. I ordered two five-piece spice jar sets. Only one has been shipped so far, and one of the jars is cracked throughout. I e-mailed BTR and I am STILL waiting to hear from them.

They CLAIM that they do quality checks, but I think they are just running a "crack and dent" business and don't really care about customer service. I'm surprised they are still in business. I will NEVER order from them again and if I don't get reolution from them soon, I will be reporting them.

Company: Beyond the Rack
Country: USA

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