Sears
Microwave breaks down after 1 year light use

In July I purchased a Kenmore over-range microwave, model 721.8503 manufactured in May. One week after the warranty expired, it stopped heating and the turntable stopped working. A microwave should last longer than one year.

I requested a replacement in writing, but have not gotten a reply. I tried calling the local Sears store, but it is no longer in business.

After reading numerous consumer complaints, I am not optimistic that this situation will be rectified. In years past, Sears was a reputable company that sold quality products and it was that reputation that prompted me to purchase this microwave from Sears. If this is not satisfactorily and expeditiously resolved, Sears will never get my business again.

Company: Sears
Country: USA
State: Alabama
City: Mobile
Address: Sears 5451 Halls Mill Road

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