Federal Express
Lost Car Wheels and Repeated $11 Pickup Fees on Drop-Offs

I am writing with a complaint about your company's billing and handling of damaged, lost and misplaced shipments. I hope bringing this to your attention will result in some action. This problem has made me extremely angry.

Here's my story. Last year I shipped a digital camera by FedEx Ground, and the box showed up empty. FedEx paid without a problem. This year I shipped a set of 4 car wheels by FedEx Ground, 2 wheels in each of 2 boxes (65 lbs each). Both went missing, at different locations in the system. One was finally found and returned almost 2 months later. Obviously I had to refund my customer and could not really sell 2 wheels, which were opened and partially damaged. I contacted FedEx through email, phone and fax. FedEx finally notified me that they did not believe they owed me anything because the product was returned. The refund FedEx offered for the first package, which was completely lost, was not even the right amount. FedEx could not even get their shipping charge correct. It was only about 25c off, but since FedEx billed the shipping charge, you would think they should be able to get that right!

I also notified customer service and their billing department that they had incorrectly billed me $11 pickup charges multiple times, even though I drop my shipments off at my local Pak Mail, where I have my business mailbox. Three months later, there is still no response, and they are still charging me $11 fees. Time to completely drop FedEx... I have heard of other people with similar issues, and it may be time to start a class action. It is obvious that FedEx is nickel-and-diming their customers for extra profit from multiple angles. I have personally experienced:

1. Extra charges for pickups that were in fact drop-offs that Pak Mail has already paid for

2. Refusal to pay insurance claims and questionable practices involving opening customer shipments

3. Incorrectly refunding shipping amounts that are less than the shipping amount billed

Here's how you can help: Refund all 11 errant $11 charges. Correct the first package refund amount. Refund me for the second package and its shipping cost. Correct the fraudulent billing system NOW!

Company: Federal Express
Country: USA
State: Tennessee
City: Memphis
Address: 6075 Poplar Ave

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