Mopar EVTS
Mopar Guidepoint Cancellation Fee Excessive, Unable to Complain at WebSite I

Mopar EVTS charges an excessive $50 fee for cancellation of the EVTS service for any reason. There are no exceptions. This fee in unearned and does not promote customer satisfaction in any way.

When I sold my car and no longer needed the service. Mopar EVTS opeaor called me regarding my refund amount and to inform me that there was a $50 fee to cancel.

When I objected saying that the cancellation was not frivolous but due to the fact that I no longer owned the car. The operator informed me the cancellation fee was standard and there are no exceptions. I informed the operator that the fee was exccesive and was not earned as it was their policy not anything of value that was provided to me that they should expect a payment for.

The operator said she was the supervisor. I asked to speak with the person they reported to because a fee for cancellation was not warranted. She informed me that the person over her was not available and forwared me to their voice mail.

I went to the Mopar EVTS web site to find a way to contact customer service in order to sumbit a formal complaint. The web site does not provide or indicate any link or email address or any way to document a written complaint.

Be Aware that if you cancel for any reason prior to your service completion date you WILL be RIPPED OFF for $50 no exceptions.

Company: Mopar EVTS
Country: USA
Site: mopar.com

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