Direct Tv Satellite
Months Without Local Channels or HBO After Kroger Promotion
- 01-14-2002
- 4
About 6 months ago we received a pamphlet from Kroger showing all the different discounts with companies when using your Kroger Plus card. One of those was free equipment and installation from Direct TV. So we called the 800 number and set an appointment for installation.
In the 6 months we had service, we had to call and have someone come for a service call because we were not receiving any of the local channels or HBO that we were paying for.
Each time they came, it was fixed for about 24 hours, and after that all we got was a message saying please wait, searching for satellite signal.
The last time I called, they refused to send someone out again unless I wanted to pay a $50.00 fee. At this point we were getting no channels at all. And yes, we paid our bill; it was always paid up to date.
I feel that their customer service lacks friendliness, professionalism and many other words that are not very appropriate. The entire company lacks many of the important factors that people look for.
We will never trust another company again for satellite service after 6 months of hell and a $60.00 bill for service we never received.
Company: Direct Tv Satellite
Country: USA
State: Ohio