Direct TV Prime TV
$140 Installation Rebate Voided After Seven Months of Waiting

I subscribed to DirecTV in October mostly because they offered a rebate of $140 for the installation. I paid the installer up front (a contracted company called Satellite Dogs, who were very pleasant), as instructed, and then sent all the paperwork in. A couple of months went by, and I contacted them (the rebate is through Prime TV - 800-395-5899) to ask what was holding up my rebate.

I was informed that I needed to send in a copy of the cancelled check that I had written to Satellite Dogs. I did, but I thought it was an over-the-top request, since I had sent them copies of all the Satellite Dogs paperwork that had been marked "Paid" by the installation technician. Now it is over seven months since I ordered the DirecTV service, and when I call asking about my rebate, the customer service person rudely tells me it was void. When I ask to speak to a supervisor, I am sent to an answering machine to leave messages that no one responds to. I am really angry and feel like I have been taken advantage of.

I ONLY chose DirecTV service because of this rebate! I wouldn't recommend this company because of this fraudulent rebate that they used to get me to sign a one-year contract, as well as the incredible rudeness and disrespect their customer service people have shown me.

Company: Direct TV Prime TV
Country: USA
State: Texas
City: Humble
Address: 2208-A FM 1960 E
Phone: 8003955899

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