The Home Depot
Hammer Drill Burned Out in 3 Weeks, Store Refused Exchange

I bought a Ryobi (big mistake) dual speed 1/2" hammer drill from The Home Depot in La Place, LA about 2 1/2 to 3 weeks ago, and it burned out on me. Did I expect a new drill to do that? No. Did I keep the receipt? Maybe, but I can't find it! It always happens that way. I can find a thousand other receipts though!

Anyway, I walked in to exchange the bad drill, still in perfect cosmetic condition and with the case (nothing missing). While I was standing under the sign that says "Returns without a receipt will be issued a store credit," the manager told me that policy is to have it sent out for repair (NOT!). I use my tools every day and cannot afford to buy new tools all the time, which is basically what I would have to do.

While waiting for the other woman to write me up a repair ticket, she could not figure out how to do it and called someone on the phone, and that person said that drills cannot be sent out for repair and that I need to contact the manufacturer to have it repaired. All the while we were still standing by this sign. So I asked about it, and she called up the manager, Jerry, and said something to him about it. He said, "Oh, that doesn't apply to power tools. They have to be sent out."

So now where am I? At home with my drill, complaining to whoever will listen, because I called the home office and they will do nothing for me.

Anyone have any advice? To me this seems like someone does not know their policies and is giving me a runaround because he was busy with other customers. It seems like they need more than one manager on duty at a time. Just my opinion.

Company: The Home Depot
Country: USA
State: Louisiana
City: La Place
Address: 300 West Airline Hwy
Phone: 9856513534

  <     >