Sungate Apartments
Apartments complaints

Have had problems from the very start of moving into Sungate Apts. We weren't even able to see the apt we were renting until we were ready to move in.

We were show one that we were told looked just like the one we would be moving into.

During the summer months when it was so hot, repeatedly asked them to fix the air conditioning.

Member of family that lived there with me had to get sick and get home health care involed before they would fix it to where we had air conditioning.

Ask management to fix things and maybe once in a while they will be out the same day but most of the time we are left waiting several months before what we need to get fixed gets fixed or we finally break down and fix it ourselves.

Recently we were hearing popping noise outside our door which sounded like a firecracker. Went out and found that the maintenance man had been shocked and smoke was comming from the box where everyones electric meters were. Also found out some tenants had been without power 3 days. Electric company came out about midnight that night and said to keep from having a fire, everything would need to be shut down. So we were without power all the rest of that night. Had to get ugly with them the next day so we could have emergency power until it could be fixed. Were told that everything electrical in the box would have to be replaced. Were never offered another apt to stay while they fixed it or a room to where we would be comfortable and not have to worry about health. We had to get a room and pay for it ourselves. Were never reimbursed for the money we were out for the room. When went back to apt some of the things were fixed but not all.

When taking with the owner about some of the problems, he was very rude and hateful. Saying alot of the problems we were having were our fault and we should pay for them. As of yet haven't had to pay but not sure if we will be charged in the future.

Seems like all they are interested in is collecting rent early or on time (never late) and don't really have any interests in the tenants problems unless it benefits them.

Company: Sungate Apartments
Country: USA
State: Texas
City: Amarillo
Address: 2727 Virginia Circle

  <     >