Direct Tv
Unauthorized $915 Debit Charge Without Notice

I checked my account today and noticed that there was a $915 debit from Direct Tv that I did not authorize. They did not send any notice to tell me that they were going to do such a thing, no date, no correspondence. Over $400 is due to equipment that is in route back to the company...

I called and talked to Janie, who said she was the highest authority that I could speak to and told her that this was unauthorized. I did not and now seriously do no not have the money in my account for such a transaction. She told me that she could not undue the charge.

She also told me that my account will be credited for the equipment up to 35 days after they receive it. I had demanded that she reverse the charge and told her I would pay the bill in full next Friday when I get paid, and be assured that the equipment was in route. She told me no.

I went to the bank, they said they couldn't do anything. I am a single mom, work for $12 an hr and commute 2 hrs just for work. Everything I do is tightly budgeted. I had already worked out a payment plan with them previously, which they completely disregarded and have no record of.

I do not believe that this should be legal actions! This is going to create such a bad domino effect, now I am looking at my rent check bouncing and me loosing my house and possible felony charges due to the amount of the rent check. And yet, this is okay for them to do?

I don't get paid till next Friday, which means absolute $0 for my child and I, possible loss of wages due to lack of gas, and finding alternate ways to try and put food on the table. And yet I am told, sorry.

Company: Direct Tv
Country: USA
State: California
Site: directv.com

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