Dish Network
Charge our account without authorization and will not refund fee they caused

I am having back surgery, due to an injury at work. Since our income has dropped, we had to cancel our dish account. My wife had been with them for 3 years and never had a problem. Well we sent the equipment back to them, when they sent the boxes. Then after a month on Friday, Sept 2nd we noticed that a "one time payment transaction" of $190 was taken from our checking account. Me nor my wife authorized this transaction. This has caused our rent check to bounce and other fees from the bank. When she called they told her they had the right from contract to to debit the card on file for any fees occurred on the account.

I called today to get a copy of the contract, they failed to find and the CSR Matt told me that it was electronic. I then told him, I want to see or hear me or my wife voice or signature on contract, that gave them free range on our checking account. Then also today a collection company called my wife and told we still owe $258 on the account, that they received it on August 24. Now how do we still that when they STOLE $190 on Friday. Don't give them your Checking info or debit or credit Card info. According to them have the right to charge them at any time without you authorizing it. We are trying to dispute this with the bank. We will pay them when we can, how can a company have the right to do what the please on people.

Company: Dish Network
Country: USA
Site: dishnetwork.com

  <     >