Ancestry.com
Will not refund my credit card for two automatic renewals. Even though second automatic renewal and my refund requests was within 24 hours. Provo Utah

What was supposed to be learning experience for my children and me has turned into a nightmare. I am not rich. I could not even afford it. But so that my children can do research into their history I got a 3 month subscription to Ancestry.com. I did not want more. I did not need more. Ancestry.com offer different subscription amounts. If I wanted to keep it I would have ordered a year's subscription. It is cheaper. So I requested a refund for the first automatic renewal. They refunded me $33.90 of $50.95 and gave me the offer to use the subscription until 9/30/08. I was not happy but what can I do. Well when I opened my credit card statement there was second automatic renewal. The renewal was one day before I was issued a credit. Not once did Ancestry.com mention a second renewal when we were conversing about the first renewal. Now they are saying I would had to have cancel my renewal 2-3 business days before the renewal. Which I may well have done, it just that my cancellation was through their web site and I don't have a copy of that email. I don't want anyone else to be ripped off like this. Please note: Ancestry.com have the automatic renewal in their terms & conditions not up front where you can see it. How many people get through all of the terms & conditions on a web site. I think someone should make them put it on the payment page or they not automatically renew the subscriptions. I can not afford to pay a bill for a service I am not using. I am currently not working, I have 3 children and my Mother who is on a fixed income living with me. I will never use Ancestry.com again and I will not suggest anyone else do either.

Company: Ancestry.com
Country: USA
State: Nationwide
Address: 360 West 4800 North, Provo, UT 84604
Phone: 8017057000

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