Travelocity
Ripoff Dishonesty and unprofessional: booked wrong cruise: date, ship and trip, failed to correct it, were unable to maintain "customary" client relations, took 24 hours to respond when called, did not sent trip confirmation and billed for it

This is an e-mail messge that has being sent to the Travelocity Employees who were "helping us" over the 24 hour period and resulting in ruining my vaction plans.

Leslie Soy, Deb McGuire, Michelle, Michelle Johnson, Kim Tamber

Who ever else it may concern.

We are very upset customers because my Wife now has been put in a bad position of not having travel plans for her vacation on July 24th and is trying to get a new booking for July 24th through someone else. It would appear that you purposefully delayed giving us a response which would benefit you because it puts us in this difficult position.

This is a follow up and acknowledgment of our discussion with Leslie Soy with Travelocity on July 20th.
At approximately 6:30 PM EST Leslie Soy after two days of being delayed, stated that Travelocity was unable confirm our booking for July 24th - 31st cruise 7-Night Western Caribbean (Miami Round-Trip) Cruise on the Navigator of the Seas for $ 1099.00 including flights for a total of $3,204.98. We had scheduled the trip and never received a confirmation when calling to inquire
as to why we had not received the confirmation the record associated with the confirmation number we were given had the wrong dates which were in August associated with it. Even at this time we have still never received the confirmation. The booking was for July 24th - 31st.

After two days of talking with 4 - 5 different people not getting the error resolved and getting the run around, waiting on hold for hours and being unable to receive a confirmation for the July 24th - 31st cruise we attempted to book we will be going elsewhere and do not wish to book this cruise. The confirmation number #1461800 and the record associated with it was not the correct one and are is not valid we never requested a cruise for August. We have notified the credit card company of the issue.

We will not be doing business with you any longer."

On July 20th about 7:00pm about half an hour after finishing conversations with cutomer support from unfriendly travel bureau, I had:
1. My charges disputed with my credit card (travelocity did not consider reversing wrongdoing)
2. And cruise booked and confirmation sent properly with... Expedia.com

Company: Travelocity
Country: USA
State: Texas
City: Southlake
Address: 3150 Sable Dr
Phone: 6826051000

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