Best Buy
Horrendous in store experience and indeterminable delivery dates

Austin75
03-14-2012
13

I recently purchased a GE washer/dryer combination unit, model # gtup270emww. I purchased this item in store along with the extended black tie service plan, a refrigerator and an over the stove microwave. As per usual with Best Buy, I got truly terrible customer service. I could not believe it was so difficult to give them my hard earned money. Eventually, I went home with 2 delivery dates for my purchases.

Fast forward to today, I received a phone call from Best Buys 3rd party delivery contractor informing me that my fridge was to be delivered tomorrow. When I asked about my other appliances was told that they didn't know and I would have to track them down myself. This was now the second time my microwave was supposed to have been delivered and I was told they didn't know what the deal was with it.

After many hours of annoyed phone calls, horrendous on hold music, and unsatisfying results I discovered that my washer/dryer combo will still not be delivered and they have no clue when it will be delivered. All I have really wanted from best buy, was a solid date of delivery. I would prefer that all my goods arrive at one time, so as not to interrupt with my work schedule too much, however this has proven too large of a task.

I wanted the real scoop one where my washer/dryer is, so I called GE, something I was told not to do by Best Buy. I discovered that GE had a few in their Baltimore and Denver warehouses, but were unsure if they were assigned to PO numbers yet or not. They are planning to run a production of these units on April 6th. It will probably be mid to late April before I see my washer/dryer.

What I really want to know is, if I could find that info out, why couldn't Best Buy? Why couldn't they give me a better ETA on my goods? Had I known that it would take this long for it to arrive I probably would have ordered a different unit. I truly believe Best Buy did not want to tell me how long it would be for delivery because they were scared I would cancel my order.in most cases I would, however, I am too afraid best buy won't even be able to refund me correctly and I will then become even more upset.

Bottom Line: Be aware some of the washer dryer combos have long lead times.in addition don't believe Best Buys delivery dates or plan around them. Unless Best Buy does something truly amazing, I will never spend another dollar with Best Buy. I am Best Buys ideal demographic, an 18-35 year old male homeowner with disposable income galore. Now is the time they should be locking me in as a lifetime customer, but they have done the opposite.