Best Buy Stores
Refused to honor protection service plan for laptop

I renewed my laptops protection plan back on sept 22 through the mail service which only had 2 options to choose from. That was a 1 year renewal or a 3 year renewal plan. I never received anything in the mail concerning the
details of the plan. My laptop is over 6 yrs old. It has plenty of wear and tear but just recently the screen was cracked from an accidental fall. I immediately called best buy customer service on Dec 28th to find out the details of my
protection plan before going all the way down there.

I was told by the member of customer service that i was covered fully until July and I have full coverage for wear and tear and accidental. And i stated the screen was damaged and was told something on the line of "as long as your computer hasnt been dropped off the top of the empire state building and is in pieces it is covered.

Company: Best Buy Stores
Country: USA
State: Pennsylvania
City: Springfield
Address: 642 Baltimore Pike
Phone: 6106047474
Site: bestbuy.com

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