BBB
A Rating Given to eBay Despite Slow Replies to Complaints

I complained to the BBB of silicon valley, CA against ebay and paypal due to their fraudulent activities. I noticed on the bureau site that they give ebay an A rating due to their good handling of complaints and their response to them. They also mention that they receive about 3500 complaints against ebay every year. After 30 days the bureau never received any reply to my complaint. Upon inquiring with them, they said that ebay "is behind in their response to complaints" and they keep reminding them to respond. When I asked the woman who provided this info why the bureau gives ebay an A rating even though they don't respond to their complaint she never provided an answer. I told her I expect to see the ebay rating changed on their site but she never replied and no change happened.

I think we can conclude from this story that ebay is buying its way of fraud to costumers with money to the BBB of silicon valley. There is no justification for giving A rating to a company that doesn't respond at all to 3500 complaints per year. This makes the bureau a partner in fraud and could not be trusted at all by consumer to advocate "better business".

Company: BBB
Country: USA
Address: 1112 S Bascom Ave
Phone: 4082787400
Site: bbbsilicon.org

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