CompUSA
CompUSA Extended Warranty not honored

I purchased an extended warranty for a laptop with the addition of the screen protection. The contract states that you can not buy the screen protection only that it "MUST" be purchased along with an extended warranty for the entire laptop.

When I took the laptop in for repairs, no sound and the a USB port were not working, along with the extended warranty contract the asked for the original receipt which they took from me when the laptop was repaired in 2005. They kept the laptop for 3 months, telling me that they could not find the receipt. Then they said that I had only purchased the screen protection plan and they would not repair the computer.

I spoke to the store manager, the TAPS customer service, and the corporate customer service with none of them able to tell me how I could have purchased the screen only plan when they do not even offer it without the entire laptop being covered.

What a farce CompUSA extended warranties are.

Company: CompUSA
Country: USA
State: Alaska
City: Anchorage
Site: compusa.com

  <     >