Gateway Computers
Bad Experience with Gateway - laptop

Computers & Services

I bought a Gateway laptop 1/7/08 from Best Buy. The day after Christmas in the right side of the screen went out. They told me to mail it to Temple, TX and they would see if it was covered under warranty. They called and said the screen was cracked, which I still dispute, and said the replacement screen would be 449.00. I called them and told them they must be crazy, to ship it back and I would get it fixed locally. I called around and the screen can be replaced for 150.00 total. Mind you, when I sent them my computer, I shipped it UPS and paid 41.00 to get it packaged so that it wouldn't get damaged and paid to insure it. When I got it back this week FedEx, they didn't even secure the laptop. You could hear it sliding in the box. They wrapped it in a plastic bag and that was all. I called to complain and was told I would have to call the support number but no one would help me there. The screen has not been repaired yet and I don't know if any further damage has occured because of the poor way they shipped it back. They were upset because I didn't let them fix the screen for what it would have cost to almost buy a new one so they did not bother to make sure it was returned to me undamaged. I work for a large company who used to use Gateway exclusively. Not anymore, they now use HP because the customer service was awlful after Acer bought them out. I'm going to take a page out of their book. I don't ever plan to buy another Gateway computer. We plan to buy a second laptop this year, but it won't be Gateway I can assure you. I am very, very disappointed in their customer service department.


Company: Gateway Computers
Country: USA
  <     >  

RELATED COMPLAINTS

Best Buy
Gateway Computers - not standing behind there product and a big ripoff

Gateway Computers - MPC Computers
MPC computers purchased 4 yr extended warranty for my laptop model # M250x. Screen is cracked. Gateway ignores my requests and refers me to MPC computers. MPC does not respond or answer phones cannot find online Nampa

Gateway And MPC
Gateway sold warranties to MPC who has filed Chapter 11 and you can not get hold of them. Gateway is washing their hands clean of helping with computers that don't work under warranty. They aren't even trying to help consumers get their computers fixed

Gateway Computers
Gateway Computer - GatewayM465-E

Gateway
Ripoff - out of 7 months, only been able to use it 4.. Gate way to hell

Gateway computers
Was told by Gateway Support that a recovery disk for my Gateway Solo 4026 Laptop would be shipped to me within 2 weeks. Now they are saying NO recovery disk is available for my laptop

Gateway/Acer Repair
Gateway Repair UPS Insurance

Gateway Computers
Gateway is agateway to poor service - laptop

Gateway Computers
Gateway M-6750 Craptop - Gateway M-6750 notebook

Gateway Computers
Gateway said my laptop had water damage when i sent it in for a blacked out moniter and broken screen hinges with 2 months left on the 3 year warrenty