Sirius Radio — New York
Promised credit for auto-renewal charge but account sent to collections

After a series of harassing calls from Sirius where a computer dialed my house every day while I was at work, I reached their billing dept. It appears, like everyone else on this forum, they had executed an evergreen clause in my contract which I was not informed of when I signed up that my contract would renew for $29/month ad-infinitum unless I cancelled. Now the $29.95 which I did not order was overdue and I could not cancel until the amount was paid.

After speaking with a supervisor (Mary&very nice), she removed the $29.95 from the account and gave me the login instructions to verify. A few days later, I received a collections/debt notice from their collection company NCO threatening judgements and other court action. I logged back into the online Sirius account and verified that my balance was zero and wrote a letter to customer service asking them to remove the account from collections.

The next day, they write me back a form letter saying that they need the account and login information for "identity purposes." When I tried to log back into the account to retrieve my Radio ID, they had removed the account from the system so I could not obtain it.

Very deceptive practices from the top on down. We need someone on this board to find a class action attorney and protect/defend all of the former Sirius customers who are being defrauded. I will be sending a copy of this to the FTC and to several small law firms known for this type of case.

Company: Sirius Radio — New York
Country: USA
State: New York
City: New York
Site: siriusxm.com

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