Sears Appliance Repair
Technician Charged $59 and Never Returned, Son Fixed Oven in Minutes
- 12-02-2011
- 31
I tried to clean my Jenn Air oven with the self-cleaning device. Door would not lock, made a loud groaning noise. Called Sears Appliance Repair. They sent a technician from AA-1 who looked at it, spent a few minutes determining that I needed a new motor, charged $59, and said he would return in a couple of days with the new motor.
That was the last I heard from him. After several calls to Sears, I finally was told that the essential part was no longer available. No mention of a refund on the service call.
At Thanksgiving, my son, an electronic technician, was here and in three minutes determined that there was no problem with the motor, but a clogged solenoid was causing the problem. It took him 20 minutes to fix it. It now operates fine. I tried to report this to Sears Service but no one returned my calls. I want them to know that the "service" they provided was a fraud.
Company: Sears Appliance Repair
Country: USA
State: Maryland
City: Bethesda
Address: Montgomery Mall