Time Warner Southwest Ohio
2 yr Price Lock Guarantee - IS NOT A PROPER AND FAIR CONTRACT

I willing entered into a 2 yr price lock guarantee with Time Warner Cincinnati in July. The INTENT of the agreeing parties is to a fixed price "locked" for a two year term. At that time I was transferred on the phone to a 3rd Party verification representative and I listened carefully to the terms and agreed to an early cancellation fee. However the OTHER TERMS AND CONDITIONS were not read or pointed out to me in this phone call. Nor was I informed that this contract would automatically renew at the end of the period at whatever terms are listed in the renewal notice which Time Warner would send me APPROXIMATELY 30-60 days prior to the end of the two year term.

When I called Time Warner in August I asked for Time Warner to flag my account NOW to NOT RENEW after the 2yr period, I was told this is NOT POSSIBLE. I must call in after I receive my renewal notice. This is not a proper or fair contract.

Starting on November Time Warner will be raising the rate for my converter box by $0.99 and the DVR service $1.00. I called to question this price increase given I had assumed I was under a price lock guarantee. The quickly pointed out that this was addressed in the OTHER TERMS AND CONDITIONS and was read to me by the representative. I stated this is not a proper or fair contract either. Time Warner has the discretion to increase charges at any rate on equipment that is mandatory in the delivery of the content of the package for which I have a price lock guarantee. I have no recourse available for this price increase since they state that on cancellation I must pay an early termination fee.

In summary - Time Warner can increase the equipment necessary for delivery of the content of my digital HD package and I am in "rate prison" with no ability to exit without substantial financial penalties. Time Warner can change anything they want in the contract and I have no ability to cancel without penalty AND I cannot ask them to remove me from
any renewal of this contract until they notify me with an automatic renewal notice (also with price increases they define without my approval). This is not a proper or fair contract.

Company: Time Warner Southwest Ohio
Country: USA
State: Ohio
City: Cincinnati
Address: 3268 Highland Ave Cincinnati, Oh
Phone: 5134691112
Site: timewarnercable.com

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