CenturyLink
Qwest Customer Service from H
- 11-17-2011
- 23
CenturyLink's customer service does the following:
They will schedule repair service for a faulty telephone line, and no one will ever show up.
The "open repair tickets" are cancelled without any notification.
The people who answer the phone calls after a lengthy automated service will knowingly and willingly lie to the customers about the reasons for the cancellations.
They will blame it on you. They will say that there was nobody at your location (we are a farm) when there are potentially twenty people that could have helped them when they arrived. The doors to the office had been wide open all day.
That's assuming that they had showed up. We believe that the repairman didn't feel like driving an extra five minutes to our farm, so he cancelled the job.
We were counting on these phones to work. They gave us a two-day window for the repairs to be done. It is well past those two days.
The lady that was helping us must have been coming onto the end of her shift. She used all kinds of tactics like the aforementioned lying, putting us on hold to try to frustrate us into hanging up, blaming everything on us... You get the picture.
To add further insult, the appointment she had promised to schedule was never made! That's two major f-ups in two days!
We tried a different toll-free number. All that they did was transfer us between two departments because neither department wanted to take responsibility for our complaints. CenturyLink better be paying these people minimum wage.
We have used landlines at this location since the 1970's. After this experience, what do you think we will do?
The beautiful thing is that you can route your cell phone through the phone jacks in your house/office using bluetooth technology! Hello, Verizon!
The scary thing is that this is only for the landline telephone... I can only imagine how incompetent CenturyLink is when it comes to the technology that large volumes of people use, like the Internet.
Company: CenturyLink
Country: USA
State: Louisiana
City: Monroe
Phone: 18002441111
Site: centurylink.com