Centurylink Telephone-internet
Bundle Bill of $135 Versus Promised $72.98 and Poor Customer Service

CenturyLink took over Qwest. I have had a Qwest telephone account for multiple, multiple years! I decided to try their internet and see if they were good to work with. I went through my email provider who signed me up for the $19.95 special rental equipment for $5. My phone bill had been around $40. The first bill I got was $135!! I signed up in December and received the bill in January. I immediately contacted a "customer service rep".

Her name was Marianne and she was great to work with. She provided me with a confirmation number of C11791716 after she signed me up for the bundle account since I had their telephone. It included a lot of extras, including free long distance. I asked her what I should make my check out for since she had taken care of everything. She told me to write it for $105.28. I immediately wrote the check and mailed it in to CenturyLink.

However, THEY continued to bill me the extra charges which were above and beyond taxes, service fees, etc. I continued to pay them the appropriate monthly charge, which I was told was $72.98, guaranteed for 5 years. $19.95 for internet, $5 for equipment, $45 for telephone. But CL kept charging me for the amount they claimed I owed. Today I called CenturyLink and got some guy who spoke broken English. He was rude and obnoxious and I asked him if there was anyone there who knew anything about customer service. He didn't. So, I cancelled my telephone and my internet. I am tired of dealing with companies that have no kind of responsibility to anyone but themselves. I "owed" them under $40.00.

Company: Centurylink Telephone-internet
Country: USA
State: Arizona
City: Phoenix
Phone: 8002441111
Site: centurylink.com

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