Ancestry.com
"Free Trial" subscription auto renewal scam unethical business practices Beware

This is to warn others about the automatic renewals that some organizations engage in after a "free trial" has expired. Ancestry.com offered a free trial which I welcomed. What I did not know was that after this trial ended, I was automatically enrolled in a yearly subscription which amounted to $155.40 deducted without my permission from my Visa account.

If you check their website, you will have difficulty finding any listed prices for this "membership." It is a clever attempt to extort monies from those of us who don't fully understand the terms. Which, if these terms were clearly spelled out, would not result in my signing up for this subscription.

Yes, they claim that they sent ONE automatic e-mail reminder after the free trial. However, there was no follow up and as you well know, one e-mail can get lost in the overwhelming number of e-mail received on a daily basis. Ancestry.com sent NO reminders after this. Not even a yearly notice that my subscription was up for renewal and that I was to be billed $155.40.

If other Seniors like myself (and even young people) are warned about these unethical practices, then perhaps companies will be more forthcoming in their "free trials."

Company: Ancestry.com
Country: USA
State: Utah
City: Provo
Address: 360 West 4800 North
Phone: 8002623787
Site: ancestry.com

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