Entertainment Weekly - Best Buy
Deceptive subscription practices, allowing access to billing information RIPOFF

Several months ago, I shopped at Best Buy. At checkout, the clerk offered me a subscription to Entertainment Weekly. I declined but he assured me it was a free 6 month trial. I still declined stating that I did not want to have to call to cancel the way these "free trial offers" always seem to work. The clerk then indicated that EW would not have access to my credit card information and would not be able to automatically charge me.

I am not saying that the clerk lied. He probably told me what he was told or led to believe. But the reality is that today I have had to go online to cancel my subscription and request a credit to my credit card for the subscription renewal charge. No service should be able to automatically charge for renewal after a free trial period. But since that will never happen, the stores offering these free trials should get their facts straight AND accept a customers decline of a free trial the first time we say so, not talk us into it. I will never be talked into another free trial again.

Company: Entertainment Weekly - Best Buy
Country: USA
State: Maryland
City: Columbia
Site: ew.com

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