United Dairy Farmers
A unimaginable experience at Store No. 310 - King Size Sundae
- 09-24-2011
- 12
I decided to stop by the Lakewood, Ohio store, which is Number 310.
I know they break the Ice Cream down early twice a week on Sunday and Wednesday in order to deep clean freezer cases.
It was 10:55 and I thought I would stop by and see if I could buy a Sundae before 11:00 P.M.
There were three employees working, and all taking part in breaking down the Ice Cream counter freezers.
The two female employees I recognized, but I do not recall their names.
The male employee had his back turned, but I think it could be Joe.
This store has an issue making a Sundae the way the customer requests it to be made.
I like going to UDF for the Sundaes, but I would rather pay more for the extra toppings on a King Size Sundae, then having a cup with nothing but Ice Cream.
The employees at this store that know how to make a Sundae the way they are requested to are:
Matt, Jim, Maegan, and John.
I have had all the above make Sundaes for me and I am satisfied and get my money's worth.
Well tonight these female employees seemed to enjoy the fact that I stopped in and they already had the Ice Cream broke down, and the Orangish/Red Haired employee stated that Matt's not even here, so come back tomorrow.
This employee knows that I will not let her serve me because of the number of older females in this store with terrible attitudes and customer service.
They are grouchy, not genuine, and seem to not like their jobs.
It is well known that I have complained to Matt, an excellent CSR about my experiences at this store.
I have sent compliments and complaints via email to the Consumer Affairs at this company. I have never received a phone call regarding my emails, just robo email responses.
I am a CSR at a local Pizza Shop not far from this store and I live right down the street.
I also spend volunteer time as a Consumer and Community Advocate.
I am truly disappointed and may have to spend my money elsewhere or just visit this store when some of the more competent employees are working.
Company: United Dairy Farmers
Country: USA