HHGregg
Poor Customer Support

I bought a Mitsubishi DLP Design # WD65732 some of years back. Within the 4 years I've possessed it the Light hasbeen changed 4 times. The lighting motor continues to be changed three times and it is poor again. Fortunately I bought the safety strategy after I purchased it. Nevertheless, watch out for the sales hype you receive in the salesperson. The guarantee is however some other organization. Throughout this entire experience I Have experienced connection with HHgregg simply to be informed the problem needs to be managed from the guarantee organization. When the Television has gone out the doorway and handed the 14-day return policy, HHgregg has gone out of the image! I had been informed by my salesman they've a "No Orange" plan. Effectively the guarantee organization advised my me that despite the fact that 3 lighting motors have now been changed, the deficiency didn't happen in a-12 month interval, therefore the orange plan isn't relevant. I had been informed that there's a performance promise, nevertheless when the support technology comes he claims he cannot alter any parts since Televisionis such as this use out with time and also the warranty organization wouldn't purchase "worn-out" components, just faulty versions. I've possessed 4 Mitsubishi TVs before that one (3 CRTs, along with a rear-projection) each one is still operating despite 10-plus years. I might have gotten a with DLP, but I'd undoubtedly examine additional evaluations and Consumer Reviews and find out only where Mitsubishi stands these days. First and foremost, browse the entire coverage regarding HHgreggis Solution Protection Program. Obtain the real plan written down and browse the fine-print. The linen of document they demonstrate throughout the sales hype doesn't inform the entire history. Do not consider exactly what the sales agents let you know without any consideration! Oh yes, do not actually bother attempting to contact Mitsubishi. I used HOURS about the telephone together too. They're a large company, and that I am only one individual having a challenge. They provided no help whatsoever. I will guarantee you my next main digital purchase won't be from HHgregg.

Company: HHGregg
Country: USA

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