Direct TV
Misleading, unauthorized charge

Direct TV tricks customers when sending installers to your home, they have installers do the job and they give you a receipt and say that they need a signature saying that they did install when actually they are having you sign so they can charge your credit card when they want. They also mislead you with services that you pay for but have no use for. For example I spoke to representative and ordered NHL Center Ice after being told i would be able to watch every Flyers game in the season and after calling for months and disputing not being able to watch games

I was told that it was because Direct TV did not have rights to those games, bringing up my question so why did you lie to me and have me pay for it instead of refunding me my money and canceling the package that I had no use for. To top it all off I called a month prior to canceling service to ask about early termination fees and was told I had no contract so I cancelled, three months later they took $ 516 out of my bank account that i did not authorize and will not do anything about it

Company: Direct TV
Country: USA
Site: directv.com

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