DirecTV
$300 Cancellation Fee Charged After Reps Never Mentioned It

In August 11 I phoned Directv and informed them that I needed to reduce my monthly charge, I was told that this was not possible. I said that I might have to terminate my service. The CSR said that she could lower my bill by $5.00 per month. That was the best that she could do. I explained that I had been laid off from my job and was a senior citizen living on a limited budget. I asked if we could even negotiate a reduced cancellation fee. I was told NO.

On August 16 I received a solicitation from two of their competitors offering me much better deals. On August 18 I called Directv and again asked if there was anything that could be done. The rep increased the $5.00 to $10.00 per month for 6 months. Once again I explained my financial situation and was told that there was nothing that they could do. I informed her that I would be disconnecting soon. On August 18 I switched services to a competitor.

On August 19 I called to inform them that I was disconnecting. The rep informed me that they had a package the was reduced for long time clients. This was the first that I had heard of this. I thanked her but informed her that I had already signed up with a competitor. She then informed me that there would be a cancellation fee of $300.00. I was dumbfounded as neither of the two previous reps had mentioned this. Once again I inquired if we could negotiate this fee down but was told NO.

I just received a bill for the cancellation. They state that are going to charge my credit/debit card that they have on file if I do not pay this bill. I cannot believe how they treat loyal customers. Also how they treat senior citizens on reduced budget is deplorable.

Company: DirecTV
Country: USA
State: Kentucky
City: Louisville
Address: P.O. Box 9001069
Phone: 8005315000
Site: directv.com

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