FedEx
Package Undelivered Over Alleged Gun Threat Against a Driver

Warning: if you use FedEx, you could lose your reputation and worse. We thought another carrier topped the charts for bad service, rude delivery and management people, and mysteriously lost shipments, but FedEx gets the prize for being the overall worst service and dangerous to your health. In the past we have had envelopes of legal documents sailed out the window of passing FedEx vans over the wall and into our yard, and packages hung from trees at the end of the driveway.

We were going to let all the nonsense from FedEx go until a few weeks ago, when we wanted to send a tracked envelope inside an envelope to an embassy in Washington DC. First we phoned FedEx to see if it could be done and at what cost. We were told by Bianca that it could be done for about $8. Then we went to the FedEx office in Sacramento at 3100 Folsom and asked to send the envelope. Two women there informed us it could not be done. Then a man popped up from behind the counter and announced it could only be done if we opened an account with FedEx and that doing so would only take a couple of minutes. We were told to go over to a computer in the corner, where we spent 20 minutes telling FedEx our life story. We finally got exasperated and left the store, and we went to another carrier and did it for $9, with no hassle, even though they gave us the wrong tracking numbers.

A few days later we started getting email spam, unwanted phone calls and urgent deliveries from FedEx. We have tried to cancel all this but do not know if it is possible. Beware of getting talked into opening an account with FedEx.

By far the most egregious FedEx incident occurred last February, when I received a phone call from Jared Hodge at the Austin, TX office saying they could not deliver a small package because I had pulled a gun on one of their drivers. I was appalled. I have never pulled a gun on anyone, and I told this to Hodge and demanded to know where the information came from. Hodge told me he got it from FedEx Security. I demanded to talk to the person at FedEx Security who said this, and Hodge gave me the runaround. He said he would have someone call me. Meanwhile I called the sheriff's department and asked if anyone had ever filed such a complaint against me. They had no such record.

Later, Hodge called me back and said it was a rumor and I should forget it. I said I wanted to know the name of the person who started the rumor and when it was started, and I demanded to talk to FedEx Security. Hodge became belligerent and told me that if I was going to make trouble, he would see to it that FedEx would stop delivering to me altogether and that other things might start happening to me. He said he was the last word on this and I could speak to no one else about it. I told Hodge that I took such accusations quite seriously and would be going over his head whether he liked it or not.

I phoned 800 463 3339 and told the story to Kelly Driver in Dallas. She transferred me to Iris Moore, who described herself as a Customer Advocate in the FedEx corporate executive offices. She transferred me to the FedEx CEO office, and I talked to Sara Splawn, who said she would have Thomas Beeman, FedEx Managing Director for Home Delivery, phone me. She refused to tell me Beeman's number or his location. I never heard from Beeman.

Later in the day I got a call from Jeff Garza, supposedly at FedEx Security. He refused to provide any information as to the origin or cause of the rumor and said it was a dead issue. I explained to Garza that this accusation had caused me a great deal of anxiety because I now had a reputation as a gunman or thug, and that I valued my reputation highly. After all, it is all I really have. I wanted to know the source of this rumor and wanted to clear my name. He said he would look into it and call me back. He never did.

A week later I spoke to my lawyer about it. He said it was clear to him that Hodge wanted an excuse not to deliver my package, because they have to pay an independent to come out to my place, as I am a couple of miles outside a small town. As far as he was concerned, the rumor originated with Hodge, and Garza was simply backing him up. On the other hand, he said, FedEx is not exactly known for clean dealing and might be deliberately hiring bullies to save money. Most people, he noted, will put up with these kinds of things. FedEx knows it.

Company: FedEx
Country: USA
Phone: 8004633339
Site: fedex.com

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