Prime TV / Direct TV
$140 Installer Rebate Unpaid After $250 Installation Cost

In August we signed up for Direct TV. We were told that we would receive a $140 rebate for using a Prime TV authorized installer. We were also told that the installation wouldn't cost more than the $140. They advertised Free Installation. We were also told that a $12 Radio Shack antenna would ensure that we received local stations. The installation cost $250, and after 3 different antennas which cost $20, $80 and $120, we still had to subscribe to cable TV to get the local channels, at an additional $20 per month.

Since August 13, we have been trying to get our rebate. We have received two letters asking that we send additional documentation (which was already provided with the initial application). I sent everything they asked for three times, only to find out, by calling all day long for the status of our rebate, that they now required a copy of the cancelled check that was paid to the installer. I was told by the customer service person that if I faxed a copy of the check, as soon as they got it our rebate would be processed. I called 4 times this morning and finally got a real person (the rudest person in the world) who told me I could not fax them anything, and that after they received my check in the mail it would take up to 6-8 weeks to process. I asked for a manager, left a message on his voice mail and have yet to hear back from him.

On top of this, we have had to endure billing problems: they sent our bill to the wrong address and it was returned to them, then they cut off our service because we didn't pay, charged us a late fee and reinstallation charges which they refused to waive, and we paid for the Direct TV guide and never received it. We have been patiently waiting to receive our rebate so we can discontinue service. Additionally, we will fight until the end of time should they try to charge our credit card $150 for terminating service within 12 months.

When and how are these people going to be forced to conduct business appropriately?

Company: Prime TV / Direct TV
Country: USA
State: North Carolina
City: Southern Pines
Address: 125 Murray Hill Road, Suite H
Phone: 18662985000

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