FedEx
Return Quoted at 30.00 Charged 153.00, Package Came Back

hankarina
06-27-2011
42

I placed an order with an online company and received the product via FedEx. Unfortunately, the product was not as described, and I called the company to get return information. As it had been shipped to me via FedEx, I made the mistake of returning it via FedEx. I went online, opened a FedEx account, and entered a complete description of the box to be picked up, including dimensions and weight. I chose ground delivery as it was cheapest. According to the computer, the charge would be 50.00. FedEx did not pick up the package the next day. I called FedEx and arranged for a pickup on the phone. The customer service rep quoted a rate of 30.00 for the shipping.

The next day the package was not picked up, as FedEx had sent out an express truck, not a ground truck. I again called, and the box was picked up on the third try. Then I got my credit card statement. 153.00 was charged for the box. I called FedEx and was told that yes, that was correct, and that any charges quoted on the internet are just estimates. They had charged me an oversize charge even though the initial internet order placed by me required that I give the dimensions of the box!

One week later I came home and found the box on my doorstep. It had been returned because the original shipping label was missing from the label holder. I called FedEx. I am responsible for the label missing even though I was not in possession of the box when the label went missing. There was tracking info on the box, but no one called me to verify the address it was being shipped to. It is all my fault, and if you read page 15 of the fine print of the sender's agreement, you will see that all problems associated with shipping items via FedEx are the fault of the shipping individual, not of the shipper, FedEx.

So, I have been charged 153.00 for not shipping a box I was originally told would cost 30.00. I have spoken to my credit card company. We spent 45 minutes on a conference call trying to get resolution, and the best FedEx could come up with was a 20% discount for not having shipped my package.