Sears
Unethical service practice-customer ripoff

I recently had a problem with my Sears ultrawash dishwasher. Made an appointment by phone to have someone come and repair it. They called me to let me know of a $65. Minimum trip charge, which I authorized.

The service man arrived on the time promised. Looked at the problem and made a couple of tests. He then pulled out a laptop computer and looked up a part. He determined that a small circuit board (processor) was the problem.

He then informed me that the cost of this little circuit board was going to be $308.00 PLUS labor! I said" You know, and I know that this little part isn't worth $308.00 and he just shrugged his shoulders.
I showed him the door. The cost of this dish washer NEW was about $450. How can these "Ripoff Thieves" continue in business when they blatently pull this kind of stuff?
I was LIVID and I stopped back at the Sears store soon after to inform the salesman that I bought it from that he has seen the last of me. What I should have asked the repairman is why he doesn't wear a MASK when he works...

Company: Sears
Country: USA
State: New York
City: Massena
Address: St Lawrence Centre

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