Sears
Customer Service

They took my VISA over the phone at a store but would not take it for shipping cost. Then they said they would not be able to help me unless I cancelled the order and let them hold my money for 7-10 business days. Was on the phone from 4:15pm my time until 7:10pm my time trying to get help. Finally they turned me over to Eric in the Escalation Group who told me that there was nothing they could do to help me and they kept trying to tell me I did not place an order using my VISA on the phone yet they were looking at it at the same time I was from the sales check # and the confirmation e-mail. I will never purchase anything else from Sears. Never. If I had a flat tire in their parking lot I would walk home in hurricane force winds and rain before I would let them "assist" me ever again

Company: Sears
Country: USA
State: North Carolina
City: High Point

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