At & T
Rebate Falsely Promised!

Back in September, I, an existing AT & T user, went to purchase a new phone. The salesman pushed me on a $400 phone, which I told him I would not be buying. He assured me however, that they phone had a $170 mail in rebate, so I would only be paying $230 for the phone! Finally, I agreed to purchase the phone, and had it billed to my existing account. The salesman gave me the rebate form, explained how to fill it out, and where to send it, and assured me I would receive my check in 90 days.

5 months later, I get a letter saying that I do not qualify for the rebate. When I call AT & T they tell me this rebate was only for NEW customers, not existing customers.

So why did the sales man assure me, someone he knew already had an AT & T account, woudl get the rebate when he knew that I would not? The "customer service" department was, as usual, completely helpless. Why is it ok for your rep's to misrepresent to sell? Liars!!!

Company: At & T
Country: USA
State: Washington
City: Tukwilla
Address: 16415 Southcenter Pkwy

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