Sears
Freezer Free-Delivery Rebate Denied Despite Salesman's Assurance

I bought a freezer from Kmart which is owned by Sears. I had the option to pick it up myself or pay a $65 delivery charge. There was a flyer in the store which said the delivery was free after a mail-in rebate. The salesman assured me the delivery was free after the rebate! I called to see what was happening with the rebate and was informed then, that I did not qualify for the rebate because I didn't meet the minimum price requirement of $399. Nowhere on the flyer that I saw had any price qualification. I would have picked up the freezer and avoided the delivery charge if not for the misinformation on the flyer and the assurance of the salesman. Sears customer service was less than accommodating. They informed that the rebate company was not a part of Sears!!! After many frustrating phone calls I was told I am not going to receive the Rebate! I have the flyer in my possession.

Company: Sears
Country: USA

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