Comcast
Sales Rep Promised Free Months, Then Bills and Service Cutoff

One Saturday morning on 09/27/03 while me and my wife were at a friends house, a representative from COMCAST tapped on the and convinced us with a hot deal 6 months free high speed internet and 3 months free for cable plus a credit bonus of $150.00 as cash buy back program if we cancel the satellite service. The rate for high speed internet was to go down from $45.00 to $24.99.

The deal was too good that we did not hesitate to sign up for it. The sales rep filled out the service and installation order form no 48539 which also included her rep # 43444, Ph number 214-493-3343.

The nightmare started when the installers did not arrive until after 2 days after we called Comcast numerous times yet the installation was supposed to be done that very day we signed up for it.

One month later we got a bill in mail we called the Phone number on the service order form, talked to the rep who got us the deal, she told us that we should not be worried about it her supervisor will take care of it. Two months later both the cable and highspeed internet were cut off due to non payment.

I went to Comcast location in Irving TX disputed the charges and I was told that it was a vendor who gave us this deal; what they can offer is me 6 months free for high speed internet, S150.00 credit but I had to pay $128.00.

Two weeks later another bill came that we have to pay $297.00. Comcast cut off the highspeed internet and cable. I tried to call the same rep who signed us the deal and the person who answered the phone said that she does not know the person we are trying to reach. There are 2 other People who were done treated the same way we were treated. It So disgusting and annoying that we have gone through this.

I have just signed up with earthlinks DSL I am comfortable with it.

Company: Comcast
Country: USA
State: Texas
City: Arlington
Address: 2421 Matlock Rd
Phone: 9724455555

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