Dish network
Salesman Promised Charter Bundle That Did Not Exist, Early Termination Fee

I have never written one of these before so sorry if I dont do this the proper way! I called dishnetwork and requested services which the salesman made some promises and assured me they would work with charter cable to add the internet and phone service, so when the installer came he said the workorder was not what me and the salesman had discussed the installer went on to tell me that it would be a hundred dollar upgrade fee which I wouldnt agree on so he left, I made a phone call to a customer service rep she said she would see what she could do and with shock she waived the $99 upgrade so kudos to her, so she scheduled the installers to come the next day, when the installer arrived it was all good so he installed the service no on talking to me about the internet or phone service but by coincidence charter called to confirm and install so I figured they had set up the appointment seeings they would be billing me as the salesman described, the installer did not make my system complete he failed to put a usb wi-fi adapter on one of my box's which made them two tv's not 100% usable so they returned this morning and added the adapter so when he left I called charter to schedule the appointment which turned out to have nothing at all with dishnetwork I brought up what the salesman had ussered me about my internet/phone service she laughed and said there is no partnership by no means and told me I should really revisit my contract which I wasnt really given a contract on paper so I called the customer service rep at dishnetwork I told her my concern and asked them to come get the equipment I had been lied to enough she continues to tell me that Id be charged over $400 dollar early termination fee so I explained to her that my service hadnt even been fully installed but maybe 2-3 hours before calling her she said to bad your on the hook for this so I asked to speak to her superior which she transferred me to a susan720-514-8555 x 72727 she got on the line and was very polite to start with and got real nasty when I told her what all this salesman promised me she said theres noway they would cancel my service without the termination fee I said there was recording so then she said well there is a committee that could look at it and it could be dropped but I wont know for 2-3 weeks and to just keep the service running I kinda feel worried I dont think I should be charge $400 for being lied to he promised a savings of $70 a month well if I keep there service and I have to pay charter Im almost the exact same amount which I was looking to lower if anyone can help me or give me solid advice please do still havent got to look at there contract
thanks in advance for any help offered I greatly appreciate it!

Company: Dish network
Country: USA
State: Colorado
City: Englewood
Address: 9601 S. Meridian Blvd
Site: dishnetwork.com

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