Dish Network
Misinformation about prices and service

I signed up with dish network based on what they verbally told me about price and what channels I would get.
I specifically asked if I could turn my service off for the winter season because the service was for my vacation home which I am not at from October to May. I was told I could turn it off for $10.00 and turn it back on for $10.00. I later found out it was going to cost me $10.00 a month for each and every month for the six months it was off. It will be turned on automatically in March when I am not there.

Misrepresentation of channels received for the Top 60 Plan. I was told fox news network was included as well as the Hallmark channel which my wife likes. When the service was installed, fox and hallmark were not there. I called to complain and they were inflexible when I told them what I was promised.

I get charged an access fee of $5.00 dollars a month because my signal doed not come through a phone jack. I have my phone service with frontier who had a dishnetwork intaller come out to the house to install the service. I was never told that they would charge me $5.00 for not having the service through the phone line. What do I know? The installer made the tv service work.

I pay about $30.00 for the top sixty plus $5.00 access fee and I do not get the channels their representative said I would. I have tried to get this fixed and to have them deliver on what they promised. I did not sign an extended contract and am considering returning all their equipment and cancelling the service.

Company: Dish Network
Country: USA
State: Colorado
City: Northglen
Site: dishnetwork.com

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