Charter Communications
Worst Customer Service

Charter Communications is my worst experience in customer service and quality of service.

I was offered Charter Telephone Service via a phone call from Charter Communications. I had 3 phone lines at my home at the time (1 fax for business, 1 phone for business, 1 phone for personal) and I clearly explained that I was willing to let them install their service but to one specific telephone number (the personal line). The installer came when I was away on business and my wife let him in to do his work.

After he left, my wife discovered that all 3 phones lines were ringing at the same time when a call came through.

I also discovered that I could not call home because a fax machine was answering the personal and business lines. I called my wife on her cell phone and asked her to call Charter to get the problem corrected.

After I came home the next day, I discovered tha the installer had cut all 3 phones lines and connected the 3 lines to the new Charter line, cutting off my fax line, my business line and my security system connected to the fax line.

It spent hours on my cell phone calling Charter to get the problem corrected, it took them 4 days before they sent someone to fix the mess they created.

A true story and as I said, my WORST experience with service and customer service.

Company: Charter Communications
Country: USA
State: Georgia

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