The UPS Store
Manager Insisted on Repackaging Prepaid PayPal Gift Packages

This is a warning to people who use the MBE/UPS stores. I recently visited the store in Clinton, MD. Below is a copy of my complaint, which I sent to MBE/UPS stores. They were kind enough to respond, but everyone should note that these stores are independently owned, and the owners can and will charge you inappropriately.

Sent: Saturday, May 31, 11:44 AM
To: Public Relations
Subject: Store #4408

Dear Sir/Madam:

I wanted you to know about the questionable procedures of The UPS Store #4408. I needed to mail a CPU, as well as drop off two packages already prepaid through PayPal. The manager of the store advised me that my packages would not arrive unless I let them repackage the two prepaid items, which were already in boxes and wrapped in brown paper. He stated that unless we repackaged these two packages, there was no guarantee they would arrive.

Since these were gift items, I agreed. However, I feel it is unfair to have paid over $12 to ship through PayPal and then be charged $11.15 for two boxes, plus $4.50 for a packaging service. Normally, when I drop off prepaid items at Staples, they are shipped and arrive with no problem. One of the prepaid items, once placed in another box, changed in weight from 5 pounds to 8 pounds, so I am going to be charged additionally for the extra weight.

People should not have to feel intimidated and be told that unless they let the store repackage their items, the items will not arrive. It made me feel that unless you let them charge you additional money, they would see to it that your packages were conveniently lost.

This was my first and last time using The UPS Store. I will take my business to Staples in the future.

Response from MBE/The UPS Store:

Thank you for contacting us with your e-mail concerns. It is regrettable to hear about an unpleasant experience at any MBE/The UPS Store location.

We appreciate your comments and the opportunity to respond to you. We have sent a copy of your email to both the Franchise Owner and the Area Support Office, requesting they investigate the issues you have raised. We have the utmost confidence that they will be able to address your concerns in the best possible manner.

Since all MBE / The UPS Stores are individually owned and operated, as a franchiser we can only offer information and guidance to the Franchise Owners. The Franchise Owner is ultimately responsible for addressing this issue directly with you.

Again, thank you for taking the time to e-mail us with your concerns.

Sincerely,
Ann M. Weinstein
Customer Relations
MBE/The UPS Store

Company: The UPS Store
Country: USA
State: Maryland
City: Clinton
Address: Alexander Ferry Road

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