Verizon
Mis-informed, Poor Customer Service, Un-cooperative

Acct#was told on 12-17-10 at the local Verizon Store that this contract was up, & could either be renewed, or terminated with no fee immediately. However we received a bill w / a, $80 termination fee. I called & spoke w / Verizon representative on 1-7-11 about this issue, they promised a supervisor would return a call to me regarding waiving the termination fee. I've waited over a month, & still no return call from Verizon. After receiving an automated call from Verizon 2day regarding unpaid balance, I called again today. I was informed that the was not a note on the acct saying that a supervisor was to return my call after 1-7-11. I was told that the fee would not be removed, & must b paid. After I said that I'm not responsible for the termination fee & will not be paying it, the rep spoke w / a supervisor. She confirmed that the fee will not be waived, & suggested that I return to the store that mis-informed me. I requested a call from the supervisor regarding this issue. This is HORRIBLE customer service! Your employee assured me in person on 12-17-10 that there WOULD NOT B A TERMINATION FEE, because the contract was up. Also didn't receive a return call from a supervisor. I'd like this issue resolved immediately! If its not, I will most certainly report this negative experience to every media possible about your company's poor customer service, & taking advantage of a disabled person on a limited income. Thanks for your time.

Company: Verizon
Country: USA
State: Pennsylvania
City: Lehigh Valley
Phone: 18662661445
Site: verizon.com

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