Verizon Wireless
Tablet Return Refused Three Days After 14-Day Window

I purchased a Samsung Galaxy Tablet form Verizon thinking that I could use the device when I travel to watch movies I downloaded while in flight. I purchased the unit and received it on 10/11. I took my first trip with my new tablet and discovered that it does not download movies but streams them over the internet. This was not what I wanted.

When I called Verizon on 10/28 to cancel and return the device, I was told that I was out of luck. I was 3 days over their 14 day return policy, and I had 3 options I keep the tablet and pay off the contract, find someone to assume the contract or pay a $350 termination fee! I offered to return the unit and let Verizon keep the $130 I paid for it, but was told emphatically by a supervisor that Verizon DID NOT WANT the tablet back. They are totally unwilling to accept anything less than a $350 termination fee! For 3 days!

I have no intention of ever paying Verizon another penny! I already have AT&T for my cell phone, and will never need Verizon for anything. I'm sure that I am not alone here. I have purchased devices form both AT&T and Sprint and have return to both with no issues.

Company: Verizon Wireless
Country: USA
Site: verizonwireless.com

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