FedEx
90 Pound Case Crushed in Shipping, Lost, Then Found Broken

I shipped a package from Las Vegas to NJ. The package was 90 pounds and came in a case with heavy duty wheels. The case is made super strong and is commonly used for shipping. When the package arrived, the wheels were missing, the case was crushed, and it had a hole in the bottom. It was apparent that they threw the case from the back of the truck to the ground. The fall caused the wheels to break off. Now I have a 90 pound package that no one can move.

I contacted FedEx and filed a claim. They sent a FedEx employee/investigator to pick up the package so that they could do an internal investigation. I helped them load the package into their truck, and they drove off.

A few weeks later I called FedEx, and they asked for pictures of the damage. However, I could not take pictures because they had the package. Then they told me they lost the package.

Almost two months later, I got a phone call from a recovery center in Utah which said they found a package with my name on it, but it was broken in several pieces.

Company: FedEx
Country: USA
State: Tennessee
City: Memphis
Address: 942 South Shady Grove Road
Phone: 9013693600
Site: fedex.com

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