Lifetouch Photography
Never received portraits, poor customer service, rude employees

I ordered my 7th grader's school portraits from this company back in September. They did not arrive with her classmate's photos. I called in October and was told there was another batch of photos being delivered to the school that week, but my daughter's were still not included. I called in November and they had noted they weren't sent and were supposedly re-sent to arrive in the next 2 weeks. The person I spoke to sighed a lot as if I was being a pain to them. We still did not receive the photos. I called the school and they verified that they had never arrived, so I had no school photos of her to send out with the holiday cards.in January I called to finally just cancel my order and get my money back (my check had been cashed back in September) since I do work full time it's hard to keep track of this and I figured it would be easier to just take her somewhere else that would actually deliver some photos. The lady on the phone, Adrian, acted like I was keeping her from something much more important and there was never even the slightest bit of an apology for not receiving our school photos! I have not yet received my refund and am really disgusted with this company. I'm on hold 10 or more minutes every time I call and have not ever spoken to anyone who seems very interested in actually helping me.

Company: Lifetouch Photography
Country: USA
Site: lifetouch.com

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