Bray and Scarff
Repair service

Having a bad time with Bray and Scarff's repair service. Came on a Wednesday about refrigerator not working. Said would order fan to repair, and would come in about a week, then would return to fix. I called them the following Monday (5 days later) to find out if fan was in. Was told not ordered yet, and someone would probably be calling me later that day to get my authorization to order fan! When didn't call later I called them, authorized fan, and asked if they could rush to make up for delay. Was told for extra $35 they would overnight the part. I asked if they would do without charging me considering their delay in not contacting me right away for authorization. They refused so I have been waiting an extra week for the fan to come in. They were so unapologetic and unhelpful for the delay they caused, and uncaring about my problem, that I will go elsewhere in the future, not only for repairs but for the new dishwasher I need!

Company: Bray and Scarff
Country: USA
State: Maryland
City: Rockville

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