Massage Envy
Injury

I became a member July when I was having some back soreness. I had about 5 massages. Which were ok. One made my back hurt more the next day, but after that it was better. But, three weeks ago I was having some back soreness and I went for a massage while I was out Christmas shopping. They had no one there available except a man. I don't usually like male masseuses, but I decided I needed it so I consented. I have never had such a terrible and uncomfortable massage in my life. This Vietnamese guy was like a kamikaze pilot on my back. He kept pushing on pressure points even though I said to stop, he kept up the pressure. He said I was very tight and I needed to endure the pain. Then he started up with my legs, even though I specifically asked him to leave my legs alone. He started twirling my legs from the knee in a circular fashion, claiming this would help my lower back. I was still reeling and whincing from the pain in my lower back to take much notice to my legs. My left leg was ok, but when he came to my right leg, I heard something snap or pop. I just wanted him to stop and couldn't wait until I got out of there. When I woke up the next day, I had intense paining my right knee. I have been icing it, heat, stretching but nothing has let the pain subside. I called them and Marvin the manager seemed very sympathetic and said they never had s problem with this masseuse. He called me back a few days later and said he felt bad for me and offered a free massage.

Company: Massage Envy
Country: USA

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